Broadband is high-speed internet with minimum speeds of 25 Mbps download and 3 Mbps upload. It includes technologies like DSL, cable, fiber, wireless, satellite, and broadband over powerlines (BPL).

Projects funded by the American Rescue Plan Act and Bipartisan Infrastructure Law require speeds of at least 100 Mbps download and 20 Mbps upload, scalable to 100 Mbps for both by December 31, 2026.

Enter your address in the search box to learn more about what services are available at your location.

Click here to search for free Public WiFi locations Free Public WiFi as well as downtown Sylva, Dillsoboro, and Cashiers.

Note: Providers do not serve all areas of the county.
Charter/Spectrum
BalsamWest
Optimum
Open Broadband
SkyFi

Unserved is any area of the County where service does not meet the minimum service speeds of 100 Mbps download and 20 Mbps upload from a fixed wireless or wired connection. Unserved also includes those residents currently relying on such options as satellite, DSL, cell phones and mobile “hot spots.”

Enter your address in the search box to learn more about the status of future internet service at your location.

Please contact your internet provider directly for additional questions.

State laws and regulations prohibit county and city governments from providing internet services or installing infrastructure. Still, they may partner with Internet Service Providers (ISPs) to expand access and improve service.

It may be either, depending on existing infrastructure.

If you have broadband internet service at 100 Megabits per second (Mbps) download and 20 Mbps upload you are currently considered served. The goal of the partnership is to ensure that all of the homes and businesses in the county have access to fiber broadband service. Ultimately, additional providers may spur more competition, improve quality and price competition.

There could be multiple reasons:

• Your address point may be receiving funding from a different grant handled by the Federal Government. Enter your address in the search box to learn more about what services are available at your location.
• Your current internet service provider current reports you are receiving internet speeds greater than 25MB down and 3 MB up.These address points can be further researched to determine if they can be included in a later phase.
• Your address point was simply missed by maps that were used to determine project area. You may still be eligible it just requires further research.
• The address point is considered to have access to internet but the home is to far off the road for the vendor to provide at no costs. If internet is at the end of the driveway it is considered to be served and this grant cannot be used for assistance.

Yes, representatives do knock on doors and offer to sign you up for services onsite. In addition to having a business card or other form of identification, representatives should be readily identifiable by their apparel.

You can find out if your address is eligible by visiting the FCC RDOF Map and searching for your address. If your area is shaded blue, it is identified for broadband service.

As Jackson County continues its efforts to expand broadband access, it's important to stay vigilant against potential scammers. Here are some tips to protect yourself and ensure you are dealing with legitimate service providers and representatives:

1. Verify Identity:

• Genuine Charter Spectrum representatives will have proper identification, including a business card or other form of identification.
• They should also be wearing apparel with the Charter Spectrum logo.

2. Confirm Notifications:

• Charter Spectrum will notify you via mail or door tags when broadband internet becomes available in your area. Do not trust unsolicited offers or information that doesn't come through these official channels.

3. Contact Information:

• Use the phone number provided in the official notification to establish service. Do not call unknown numbers or respond to unsolicited calls offering broadband services.

4. No Upfront Payments:

• Be wary of anyone asking for upfront payments or personal information to secure broadband service. Legitimate service providers will not request this without proper context and official channels.

5. Cross-check Information:

• If in doubt, visit the official Charter Spectrum website or contact their customer service directly to verify any claims or offers you receive.

6. Report Suspicious Activity:

• If you encounter any suspicious activity or potential scams, report them to local authorities and notify Charter Spectrum to ensure they are aware and can take appropriate action.

By following these guidelines, you can help protect yourself and your community from scammers and ensure a smooth and secure process for obtaining broadband services.